YOU MUST BE PHYSICALLY LOCATED IN NEW YORK CITY IN ORDER TO APPLY FOR THIS ROLE

THE BRANDS

ABOUT CARAA

We are a New York City-based sport bag and accessory company founded in 2015 by CFDA award-winning designer Carmen Chen Wu and Aaron Luo to re-imagine handbags for modern life. With backgrounds in design and global supply chain, Carmen and Aaron merged their respective expertise in form and function to create Car + aa.

Our ethos is simple: to create well-made, versatile, and smart designs that can transition from street to fitness studio, business meeting to dinner, and everywhere in between. The result is the perfect set of hybrid accessories that strike balance between fashion, craftsmanship, and functionalities.

ABOUT MERCADO FAMOUS

Created by 2 serial entrepreneurs in digital commerce and the founders of Caraa, Mercado Famous is sharing the best-kept secrets of Spain with the whole world.

Mercado Famous offers the best quality meat from ecological farms that have been using natural ingredients and humane practices on the Iberian Peninsula for decades. With our backgrounds in sourcing and supply chains, we are able to procure Spain’s best pasture-raised charcuterie at prices that make it an everyday luxury.

Launched in 2022, we have been featured by Bon Appetit, The New York Times, The Wall Street Journal and the Quality Edit within the first 3 months of the launch, featuring our premium quality and unique taste. Our goal is to change the narrative around Spanish charcuterie. Through accessible pricing, we aspire to introduce to the American consumer to a product that has been historically inaccessible for the masses in a modern, non-apologetic and democratic way.

We bring together a multi-talented team that thinks outside the box, and value diversity and inclusion. We welcome driven and smart individuals of all backgrounds and experiences to apply for this position.

JOB DESCRIPTION

As the Operations and Customer Service Manager, you will be a key member of our core team and work closely with our Co-Founders to develop and own day-to-day operations including customer service, order fulfillment, warehouse management, inventory management, shipping and logistics. This will take approximately 80% of your scope and responsibilities.

In addition to Caraa, you will also be taking on an array of operational responsibilities of a second brand managed under the same leadership umbrella called Mercado Famous, founded in 2022 with the mission of bringing the best of Spanish charcuterie for the American consumers. This will take approximately 20% of your scope and responsibilities.

Both companies offer a unique opportunity with ample room for growth to learn a wide array of aspects at a unicorn non-venture backed direct to consumer brand.

This role is full-time and located in New York City.

Salary range: offer set based on candidate experience and seniority.

You will need to have a minimum of 3 years of customer services and operational managerial experience working with an ecommerce, fashion, retail or CPG brand.

REQUIREMENTS

What you'll do

Customer Service:

• Maintain the highest level of product knowledge and expertise. Help customers navigate through the shopping, product selection, and sales journey.
• Manage customer service interactions across multiple channels including email, text, phone, and social media.

Operations:

• Manage all warehouse related processes including domestic and international logistics, inventory management, return processing, order entry, showroom samples, and more.
• Lead ongoing digital sample sales and bi-annual activations including in person sample sales.
• Lead day-to-day wholesale account needs including PO fulfillment, RTVs, invoicing.
• Lead day-to-day shipping and fulfillment management of eCommerce and dropship orders.
• On-going management of shipping and logistics costs.

Special projects:

• Support company CEO in special partnerships and marketing initiatives.

Who you are:

• Have at least 3 years of customer service, operations, logistics experience from an eCommerce, Fashion or CPG brand
• Proficient in Microsoft Office and Google Drive Suites
• Exceptional writing and communication skills
• Highly organized with ability to collaborate, self-prioritize, and ask for help when needed
• Are passionate about Caraa and Mercado Famous, our ethos, and our products
• Enjoy working in a fast-paced and ever-changing startup environment
• Desire to learn and take on new challenges
• Desired but not required: experience with Adobe suite

Required Skills:

• Minimum of 3 years of managerial experience in eCommerce, Fashion, Retail or CPG brands
• Proficient in Shopify
• Proficiency in Microsoft Office and Google Drive Suites
• Proficiency in navigating social media channels including Facebook, Tik Tok, and Instagram
• Exceptional writing and communication skills

Desired Skills:

• Familiarity with Adobe Creative Cloud suite

Benefits & Compensation:

• Competitive salary compensation based on market rate and seniority
• We do not offer health benefits at this moment
• Opportunity to sample products from our collection
• Discounts to all Caraa and Mercado Famous products
• Invitation to exclusive CARAA and Mercado Famous social outings & sales events