About Raydiant

Raydiant is on a mission to create amazing experiences for people everywhere they go.

Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue.

Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.

About the Role

Raydiant is looking for a tenured Account Manager with experience managing high-value technical accounts to help retain and grow Raydiant's most strategic customers. As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within it’s largest customer base. The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business.

You will be well-versed in working with senior decision makers, including C-level executives, IT, finance and operations. You will have experience managing complex projects with multiple stakeholders on behalf of global customers, inclusive of global deal negotiation, contracting and technical solutioning. You will work in collaboration with product, engineering, finance, customer success, marketing, legal and sales to ensure successful growth of our most strategic accounts.

WHAT YOU WILL BE DOING

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
• Develop a playbook to expand Raydiant’s platform across all franchisee locations
• Discover challenges and aspiration with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
• Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development
• Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap
• Seek for opportunities to remove roadblocks and establish new processes, such as cross functional workflows, for both your sellers and your Account Management team within Raydiant

What We Are Looking For

• You Have 1-3 years experience in an account management role
• Preferred experience in selling into Restaurant, Retail, and Hospitality verticals

• Experience achieving revenue and retention metric goals

• Expertise in contract and pricing negotiations with external senior partners

• Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with products teams, and balancing expectations for both parties

• Experience supporting go-to-market efforts for new products or customer segments without a playbook

• Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business need
  
  

Perks/Benefits at Raydiant

• Full medical, dental, & vision plans

• 401(k) plan

• Flexible PTO and paid holidays

• Lunch provided 4 days per week

• Monthly Social Hours & Quarterly Offsite Events

• Subsidized Commuter Benefits

• Be a part of low ego, high-performance team

• Be one of the first 150 people in a very fast-growing company