About the Company

Pockyt is a fast-growing fintech powering real-time payouts, FX, and wallet-based payments across global markets. Our customers range from remittance platforms to digital marketplaces, content creators, and gaming giants — and we’re just getting started.

About the Role

We’re looking for a Sales Operations Manager to own and streamline our client onboarding process. This person will play a critical role in helping our clients go live faster, smoother, and smarter.

Responsibilities

• Own the onboarding lifecycle post-contract: from Enhanced Due Diligence (EDD) to payout configurations
• Coordinate across sales, compliance, and product to ensure each client is setup correctly
• Track onboarding stages and unblock delays by proactively identifying missing data, incomplete forms, or partner reviews
• Manage documentation and approvals with our network partners and FBOs
• Maintain clean data in HubSpot and build dashboards that give visibility into onboarding velocity and revenue activation
• Ensure smooth client transitions from Sales to Customer Success

Qualifications

3–5+ years experience in sales operations, onboarding, or client implementation (preferably in fintech or payments)

Required Skills

• Understanding of KYC/KYB, EDD, payment flows, FX, and payout rails
• Organized, proactive, and calm under pressure — you can juggle 15+ onboarding clients with different needs
• Familiar with tools like HubSpot, Excel, Confluence, or Jira
• A communicator who knows how to keep internal teams and external clients aligned