Associate Product Manager - Content & Onboarding
Endear
About the Role
We are seeking an individual skilled in writing, analytics & onboarding. You'll have the opportunity to think deeply about Endear's 3 major customer stakeholders: corporate admins, store managers & sales associates. Your job will be to help each of them go from zero-to-one in Endear. Questions you'll answering and designing around include: "What should someone's first 30 days on Endear look like?" & "How do we make it easy for each stakeholder to do what they need to on a daily basis".
About Us
Endear is building the first modern CRM for retail teams. We empower brands to drive more in-store sales by giving their retail teams AI-powered tools to have 10x more personalized, human conversations with customers. Despite retail being 6x larger than eCommerce, brick-and-mortar retail has been largely overlooked by the technology industry. We're changing that by enabling thousands of salespeople to leverage customer data in meaningful ways.
What You'll Own
- Help documentation, videos & any other content necessary to provide an excellent onboarding experience
- Ongoing content calendars relevant to our customers to ensure they have fresh, timely & relevant content to send to their customer-base
- User research and testing initiatives
- Cross-functional collaboration with engineering, design, sales, and account management teams
- UX improvements driven by customer feedback and data
Why This Role Matters
As one of our first content & onboarding hires, you'll have unprecedented opportunity to shape our product's future. You'll work directly with design & engineering to develop a highly effective onboarding process having significant impact on a product used by thousands of retail professionals daily. We're processing billions of data points and building high-converting experiences that need thoughtful, scalable design solutions.
Our Work Environment
- Remote-first culture built on trust and autonomy
- Small, highly effective team (20-ish employees)
- Fast-paced environment with shifting priorities
- High-ownership culture where outcomes matter
- Collaborative atmosphere that values learning and teaching
About Our Company
Founded 5 years ago, Endear has demonstrated strong product-market fit and reached profitability multiple times. Our platform was built from the ground up by technical leaders who have scaled data platforms to hundreds of millions of users and been at startups from early-stage through IPO. We make measured, high-conviction decisions at every milestone to ensure long-term success while realizing our massive potential in the retail market.
How to Apply
If you're excited about owning and scaling product design at a fast-growing startup, we'd love to hear from you.
Endear is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.